Research library
Research for executives evaluating workflows, governance, vendors, implementation, and institutional priorities.
Navy Federal adds Cube AI for payment fraud, PSECU preps a Gemini-based bot, Unit21 lands in Corelation's KeyStone, DOCFCU picks Scienaptic, and a risk framing worth stealing.
A methodology-driven comparison of Eltropy and Glia for credit union member conversations: platform scope, agentic AI posture, governance, evidence, and key demo questions.
NCUA's 2026 cybersecurity report flags AI-enabled attacks, the House votes to restructure the CFPB, FinCEN maps $12.7B in scam flows, and regulators clarify SAR confidentiality.
Containment claims, escalation design, core integration, data rights, member consent: five criteria that separate member-facing AI vendors, and the demo questions to ask.
Three documented credit union AI deployments with public sources and measurable results: Rockland FCU loan QC, KeyPoint agentic chat and voice, PenFed's contact center agents.
SR 11-7 was written for banks and NCUA never adopted it. Here is the proportionate model risk file a mid-size credit union should build before its next AI deployment.
Executive briefing
